Terms And Conditions

Privacy policy

By visiting our Website, you accept our Privacy Policy. In case you do not agree to the terms of this Privacy Policy as mentioned below, we advise you not to use the Website. We might modify or amend our Privacy Policy from time to time without any notice. Your continued use of universal service, post these changes, will mean that you accept these changes.UA SERVICE App may use Your mobile device’s ID (the unique identification assigned to a mobile device by the manufacturer). UA SERVICE does this to store your preferences and track your use of universal service App.

Personal information

UA SERVICE has collects and stores information entered by you on this Website or through our customer service desk. You are solely responsible for Personal information, and we act merely as a passive conduit for your online distribution and publication of Personal information. You may need to provide universal service Your Personal Information during the course of using some services of the UA SERVICE, for instance, creating a User ID, provide information in Your account while registering on the Website, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with UA service customer service by phone, email or otherwise, provide reviews for the content available on the Website. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website.

HOW PERSONAL INFORMATION IS USED:

We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons: To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services; For customer support and to respond to your inquiries;

Service providers




Information you share with us in any format, or post on our Website, would be provided to the Service Seekers, to enable them to evaluate you.




Customers



• We would share some information provided by you (including your name and address) to our logistic partners to enable them to deliver products. For internal record-keeping purposes; To process billing and payment, including sharing with third party payment gateways in connection with Website and/or universal service products and Services.



Termination and Suspension



• UA SERVICE may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of Universal service posted on the Service from time to time.



Changes to Privacy Policy



• UA SERVICE have and continue to have the right to modify, change or update Privacy Policy at any time. If there are any questions regarding this privacy policy you may contact us using the information below. support@universalairconditioner.com.

FAQ

1. 1. How many cities is universal service operational in? We are currently present in Bangalore.


2. 2. Are your Service Providers qualified ? Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with UA SERVICE.


3. 3. What happens if the Service Provider damages anything? In the unlikely event of our team damaging something, you can email us at support@universalairconditioner.com. or give us a call @8880044403


4. 4. What happens if the Service Provider does not arrive on time? We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested.


5. 5. Can i place a service request without registering on your site? While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.


6. 6. How are the professionals rated? After each service is completed, our customers are asked to rate the service on different parameters and judge the overall satisfaction of the service.


7. 7.What are the Appliances that you service? Services a variety of appliances ranging from AC,Geysers,Refrigerators,Washing Machines,Microwaves etc.


8. 8. Do you provide material and/or service warranty? Warranty/guarantee on spare parts would be as described on the materials' bill. UA SERVICE provides invoice for only the labour cost, please insist for a material bill from our universal service Expert in case he is procuring the materials for you.


9. 9. Does your charges include material costs that are used in the Repair? The charges mentioned is only for labour costs. There will be additional charges for the materials used. You are advised to always insist for a separate material bills from our Service Provider.


10. 10. Will your Service Provider come with a ladder? No we do not carry a ladder along. It might be quite easily available with the society you live in or your neighbour. So don't hesitate to ask!

Rework

For issues within warranty period The warranty period differs from service to service and is applicable from the date of completion of the service. In case you have any concerns with the work completed kindly contact our customer support number 8880044403